PrimeSpan Coaching Standards
Our Commitment
PrimeSpan coaching should be practical, respectful, evidence-informed, and centered on the goals and autonomy of the individual.
Our coaches are expected to communicate clearly, stay within appropriate professional boundaries, avoid exaggerated promises, and recognize when a person's needs require another qualified professional.
Scope of Coaching
PrimeSpan coaching may include:
Coaching Does Not Replace Healthcare
PrimeSpan coaching is non-clinical. Coaches do not diagnose disease, prescribe medication, provide medical treatment, or replace licensed healthcare professionals.
When needs fall outside coaching scope, clients should be encouraged to seek the appropriate qualified professional.
No Health Guarantees
PrimeSpan coaches must not promise that a program, lifestyle change, supplement, behavior, or intervention will:
PrimeSpan's internal outreach standards already prohibit claims that PrimeSpan prevents, reverses, cures, or treats dementia or another disease.
Our Standards
The expectations every PrimeSpan representative works within.
Respect and Autonomy
Clients decide which goals they want to pursue. Coaches may educate, ask questions, help identify options, and support follow-through.
PrimeSpan coaching should never rely on fear, shame, manipulation, or pressure.
Evidence and Accuracy
Coaches should distinguish between established evidence, emerging evidence, opinion, and areas of uncertainty.
New or popular longevity ideas should not be presented as proven simply because they are attracting attention.
Professional Qualifications
PrimeSpan representatives must accurately describe their:
- Education.
- Professional experience.
- Certifications.
- Licenses.
- PrimeSpan relationship.
- Scope of practice.
B.U.I.L.D. Certification should never be presented as medical licensure or a third-party accreditation that it does not hold.
Privacy and Confidentiality
Client and prospect information should be handled responsibly.
Private patient, resident, client, or employer information must not be used for PrimeSpan solicitation or outreach.
Respectful Outreach
PrimeSpan representatives should use permission-based outreach.
The existing PrimeSpan outreach process allows an opening message, requested information, and one follow-up, then instructs the representative to stop if the individual does not respond.
Financial Transparency
Referral arrangements or other financial relationships should not override what is appropriate for the individual.
PrimeSpan representatives should never recommend a service solely because a financial incentive exists.
Complaints and Accountability
PrimeSpan welcomes concerns about coaching quality or professional conduct. Concerns should be reviewed objectively and addressed promptly.
Questions or Concerns?
Send us a detailed message at support@primespan.life.
21200 Oxnard St PO BOX 6124, Woodland Hills, California 91365, United States.